VIP Warranty From the Folks at Vortex
Our warranty is about you, not us. It’s about taking care of you after the sale. The VIP stands for Very Important Promise to you (our customers) that we will do the following:
Repair or replace your Vortex product for any reason at NO CHARGE TO YOU. It doesn’t matter how it happened, whose fault it was, or where you purchased it.
- Unlimited lifetime Warranty
- Fully transferable
- No warranty card to fill out
- No receipt needed to hang on to
If you ever have a problem, no matter the cause, we promise to take care of you.
Return Procedure – USA
If you live in the United States, please follow the procedure below.
Step 1: Fill out the following Product Repair Form.
Step 2: Ship your product in a cardboard shipping carton to the following address:
Attn: VIP Warranty
2120 West Greenview Dr.
Middleton, WI 53562
Step 3: Vortex will evaluate your product and repair or replace it at no charge.
Step 4: Vortex will ship your product back to you in a timely manner. Average turn around time of 10 business days after receipt of product.
Fine Print: Theft or loss of a product is not covered…that’s it. Pretty cool huh?
Return Procedure – Canada
If you live in Canada, please ship product to the address below. Visit Vortex Canada for appropriate forms and further shipping procedures.
45 Airpark Place, Unit #5