Dogwood Ridge Outdoors Return Policies
Fulfillment
We are a family-run business. We endeavor to fill and ship your orders in a timely manner. Most of our products are shipped from us to our customers. However, some items may be drop-shipped from our supplier directly to our customers.
Refunds
Warranty: We extend no guarantee beyond that supplied by the manufacturers, and imply no warranty as to the merchantability or fitness for a particular purpose of any item. The liability of Dogwood Ridge Outdoors is limited to the purchase price at the time of shipment.
Satisfaction: If at any time within 10 days, for any reason you are not satisfied with the merchandise you have received, please contact us for complete return instructions. A 30% restocking fee applies to some products.
Damage Claims: Claims due to shipping damage must be filed with the carrier within 48 hours of receipt of goods. Contact us for instructions.
Merchandise Return Instructions
Contact us for a return authorization number, return shipping address, and instructions. Tell us then whether you want the product replaced or exchanged, purchase price refunded, or receive a Dogwood Ridge Outdoors Gift Certificate.
- Cut out and complete the “Return Form” from the bottom of the “Order Summary.”
- Pack the merchandise and return form in a well-sealed shipping box, in the original package if possible.
- Complete and attach the provided “Return Label” and ship by your chosen method. The customer is responsible for return shipping charges.
